She stated their policy was that they couldn't do anything and that her staff wouldn't make a mistake when clearly in this instance they had. Thinking it was most likely a simple mistake as things happen I took the advise of front desk and popped into the branch to speak to the manager to get this sorted.Ī lady with a Supervisor badge came out and point blank refused to do anything about it and expected me to just accept the charge and me to pay for someone elses food. After speaking with front desk they said we spent $X amount at 5:11am the previous morning which we didn't do. This is odd as we only pay with cash or card to help with our budgeting.

to serve us instead of the other college for our milkshake we wanted before heading up the strip.Įverything was fine until the next morning I checked our hotel bill to make sure everything was good but noticed a charge from johny rockets to our room. He even recognised us on the 3rd visit and made a point. We stayed in Excalibur during our recent visit to Vegas and stopped by Johnny Rockets a couple of times, service was always great and each time had the same server (John i believe).

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